FAQ
General
Section titled “General”What is Wildflyer?
Section titled “What is Wildflyer?”Wildflyer is a wildfire incident management platform built for European fire services. It combines real-time fire weather data, interactive mapping, and team collaboration tools into a single application.
Where is Wildflyer available?
Section titled “Where is Wildflyer available?”Wildflyer covers all of Europe with fire weather data. Weather models range from high-resolution local models (1–2 km) to global models, depending on the region.
Which browsers are supported?
Section titled “Which browsers are supported?”All modern browsers: Chrome, Firefox, Safari, and Edge. Wildflyer also works as an installable app on mobile and desktop — see Install the App.
Does Wildflyer work offline?
Section titled “Does Wildflyer work offline?”Yes. Wildflyer is a progressive web app with offline support. Weather data and incident information are cached locally so you can keep working without connectivity. Changes sync automatically when you’re back online.
Account & Organisation
Section titled “Account & Organisation”How do I log in?
Section titled “How do I log in?”Wildflyer uses passwordless login. Enter your email at app.wildflyer.co and you’ll receive a 5-digit verification code by email. Check your spam folder if you don’t see it.
Can I belong to multiple organisations?
Section titled “Can I belong to multiple organisations?”Yes. You can be a member of multiple organisations and switch between them from the sidebar.
What’s the difference between viewer and editor roles?
Section titled “What’s the difference between viewer and editor roles?”Viewers can browse the map, view forecasts, and see incidents. Editors can also create incidents, manage team members, and configure organisation settings like danger thresholds and weather models.
Data & Privacy
Section titled “Data & Privacy”Where is my data stored?
Section titled “Where is my data stored?”All data is stored on servers in the European Union (Hetzner, Germany), in compliance with GDPR.
What weather data sources does Wildflyer use?
Section titled “What weather data sources does Wildflyer use?”Wildflyer combines data from multiple numerical weather prediction models — see Weather Models for a full list. Fire weather indices are computed from these model outputs.
Can I export my data?
Section titled “Can I export my data?”Data export is available for organisation administrators.
Support
Section titled “Support”How do I contact support?
Section titled “How do I contact support?”Email us at support@wildflyer.co. We typically respond within one business day.